Service Mapping Officer job vacancy at The International Rescue Committee (IRC) Full Time

Requisition ID: req41974

Job Title: Service Mapping Officer

Sector: Protection and rule of law

Employment Category: Regular

Employment Type: Full-Time

Open to Expatriates: No

Location: Kampala, Uganda

Job Description

Organization Background

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster.

The International Rescue Committee, hereinafter referred to as “the IRC”, is a non-profit, humanitarian agency that provides relief, rehabilitation, protection, resettlement services, and advocacy for refugees, displaced persons and victims of oppression and violent conflict.  The IRC has been working in Uganda since 1998 in response to mass displacement and devastation wrought by the rebel group, the Lord’s Resistance Army (LRA). Since then, in partnership with various donors, the IRC in Uganda has expanded to meet the needs of the conflict-affected regions of Karamoja, Acholi, West Nile region, and in Southwestern Uganda as well as amongst urban refugees in Kampala.

About Signpost 

Signpost is an innovative digital initiative providing the humanitarian community with a platform to reach refugees, asylum seekers and crisis-affected communities around the world with accessible information. Signpost programming will take a holistic approach to address information needs in Kyaka II Refugee settlement in Kyegegwa District and in Kampala. Signpost is a useful information resource for people in need fosters more in-depth community, more trust, and, most importantly, more utility for its users.

Signpost will enable refugees and asylum-seekers and vulnerable host community members to put across their questions and concerns and to receive the information they need to make informed choices about their lives in multiple languages.

Job Overview

IRC is seeking Service Mapping Officer, based in Kampala with frequent travel to Kyaka II settlement/ Kyegegwa under the direct supervision of the Signpost Manager. The Service Mapping Officer will lead on the mapping and regular update of services and service providers in response to the information needs of clients in Kyaka II and Kampala. The position will work closely with other signpost staff; all IRC sector leads; humanitarian, governance and development actors among others.

Duties and Responsibilities

• Identify service providers through field visits, information from field teams, coordination meetings, working groups, desk research, social media, referral pathways, user surveys/FGDs, etc.
• Develop tools such as new service entry form, service entry update template, and new service provider agreement.
• Communicate with service providers on a continuous basis to ensure accuracy and consistency of information on the service map.
• Maintain ongoing communication with Signpost Product Manager on site strategy, features, and issues.
• Coordinate with other actors mapping services to avoid duplication of efforts.
• Send the draft (preview) entry to the service provider for confirmation and ask for clarification where necessary.
• Conduct regular field visits when feasible to verify services offered and capture any access barriers.
• Reviewing the content and design of the service map on an ongoing basis.
• Work closely with Signpost moderators who are in direct touch with users to verify service information.
• Conduct training for service providers on how to use the service map and solicit feedback from providers.

Qualifications

• Bachelor’s degree in Communication, Journalism, Media, Public information, or another relevant field
• At least three to five years of demonstrated experience in mapping of services and development of interactive and physical service maps.
• Experience working with a humanitarian organization or context.
• Previous experience with CMS systems
• Self-starter — must be productive with minimal direction and flexible to sudden changes in requirements.
• High level of attention to detail.
• Clear and consistent communication style.
• Experience in User Centered Design a plus.
• Bachelor’s degree in Communication, Journalism, Media, Public information, or another relevant field.
• Advanced English language skills, oral and written.
• Experience in content editing.
• Strong writing and proofreading skills.
• Passion for writing.
• Strong interpersonal and time-management skills; shown ability to prioritize and deliver on time.
• Great attention to detail
• Strong analytic problem-solving skills
• Ability to work both independently and in a multifaceted, cross-functional team.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint etc.).

Please note: Deadline for receiving applications is 31^st May 2023.

Professional Standards

IRC workers must adhere to the values and principles outlined in the IRC Way – Standards for Professional Conduct.  These are Integrity, Service, Accountability and Equality.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Gender Equality & Equal Opportunity

IRC is an Equal Opportunity Employer and we value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request reasonable accommodation.

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